Club Policies
Commonly requested policy information is provided below. Please contact our office for more information or clarification regarding our policies.
Payment Policies
Payment Terms
Some programs require full payment at the time of registration, while others may offer installment plans. Your registration will not be complete until payment is made in full or a pre-authorized credit card payment plan is set up if installments are available.
Methods of Payment
We accept Visa, Visa Debit, and MasterCard online and in-office. Cash and Interac Debit are accepted in-office only. Please note, we do not accept personal cheques or pre-authorized debit.
Installment payments are only available with a pre-authorized credit card or Visa debit. Monthly cash installments are not accepted. If you choose to pay with cash, the full program fee is due at the time of registration.
Payment is required for those receiving third-party funding (e.g., Jumpstart) at the time of registration. Once funding is received, it will be applied to your account.
Failed Payments
If a pre-authorized payment fails, you have 72 hours to update your account. Otherwise, a $30 failed payment fee will be charged, and the participant will be suspended from attending classes, training, and Club events until the account is current.
This includes failed payments due to an expired, cancelled, or compromised card. You will be notified of a failed payment by automated email, but it is your responsibility to check your account regularly.
In case of extenuating circumstances, please contact our office at 416-282-2496 to request a payment arrangement.
Class/Camp/Party Changes
Changes can be made if space permits. There is a $10 fee for all class/camp/party changes.
Membership Fees
The Club will automatically add the appropriate Gymnastics Ontario membership to your invoice and submit payment to Gymnastics Ontario per their policies.
Membership fees are non-refundable.
The membership is valid from July 1st to June 30th each year. There are no pro-rated discounts for memberships purchased later in the season.
Cancellation & Withdrawal Policies
Missed/Cancelled Classes
If a participant misses a class, camp, or training for any reason (vacation, illness, school commitment, family events, etc.), we do not offer refunds, credits, or make-up classes.
Refunds, credits, or make-up classes are not offered for classes cancelled due to inclement weather or power outages.
Fees are pro-rated to exclude classes known to be cancelled, such as statutory holidays, winter/spring break, or special events held at the Club.
Request to Withdraw from a Recreational Class
To withdraw, a Request for Withdrawal form must be submitted. The Club will calculate a pro-rated refund of any pre-paid fees, less a $50 early withdrawal fee.
Refunds will be made to your original payment method, and any amount due to the Club will be charged to the card on file.
The early withdrawal fee applies per child, per class.
The Gymnastics Ontario fee is non-refundable.
The $50 fee is waived if you withdraw before your third class. The Request to Cancel/Withdraw form can be found on the home page.
Request to Cancel Camp Registration
To cancel, a Request for Withdrawal form must be submitted.
Withdrawals made two weeks or more before camp starts are eligible for a full refund. Withdrawals made less than two weeks before camp starts are subject to a $50 cancellation fee.
No refunds are given for withdrawals once camp has begun, and missed days cannot be credited or transferred. The Request to Cancel/Withdraw form can be found on the home page.
The Gymnastics Ontario fee is non-refundable.